How should I start? Let's see...probably with Citibank. Here goes:
Last month, I was told that my silver credit card will be upgraded to gold and I just have to wait for 10 biz days to get it. The next day I remembered that I will be leaving the country on Oct. 10. I immediately asked Citibank again if it's possibleto cancel the upgrade of the card because it might not arrive on time before my departure. I was told that it has already been upgraded and my existing silver is still valid for 21 days. I just have to wait for my card to arrive. 5 days before my departure, I called them up again asking about the card but I was told it was shipped alreadyat the end of September. I asked which courier and I was told that there's no need for me to worry 'coz I'll receive it on time.
The day of my departure came, Itold them I received no card. They said they'll follow up. I told them I'll be leaving in an hour. What'll I do with the card now? I did leave an authorization letter to my mother. The CSR told me it could be claimed in their head office but at least 3 days notice should be given. What the?! I'm on a connecting flight. Well then,they asked what's my new address so that they can forward the card to Singapore but it'll take at least two weeks. Damn! They can't even deliver it properly to my home address. Anyway, I left without any further resolution to this problem hoping my mom will be able to receive it.
It's now the end on October and I still have no info on my "gold" card. My mom told me no card arrived at our house. I have asked my former officemates if anything from Citibank arrived there (my prev. billing address) and they said none. Next week will be my due date. My existing silver card is already deactivated. I can't login to my online account because of this. My previous experience states that I now have to use the new card number for paying. How am I supposed to pay for my bill now when I don't know my card number and my balance? I don't have a paper statement since I have long since opted for an e-statement. Damn!
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Then BDO added some more troubles for me. Before I left, I asked for a change of address so that my bills will be received at home. I was told that my next bill will be delivered to my home address already. It's now thelast dy of October and still I got no bill at home. I again asked my previous officemates and they told me I don't have any BDO bill there. When my American Express card was still with Equitable, I had no problem with checking my bills online. Ever since Equitable was acquired by BDO, my troubles began. Equitable Card Network's online banking isn't available now. I tried calling the international hotline number I found on my previous BDO bill but all I reached was a mailbox. I sent mail last Oct 16 using BDO's online banking and they replied asking for verification details the next day. I did reply asap but unfortunately I got no response from them up to this day. I already sent 2 followup mails also but still no replies. What am I supposed to do now? My bill's deadline for this card is even earlier that my Citibank due date. Darn it!!!
I always make it a point to try to pay my bills in full on time but how can I do this now? I guess I'll try calling Citibank later. Grrr! How much will that cost me considering it takes a long time to talk to a customer service officer. As for BDO, I dunno what to do now...
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